Kitts Creek and the sections around it
The Town's residency district page lists a "Kitts Creek Area" in the second district. Its trash route lists show Kitts Creek as single-family homes, with one entry noting back alleyway collection, and Everett Crossing as townhomes.
We did not find a published boundary map, so we do not draw exact lines. Streets that the Town's lists attach to these sections include Roundhouse Lane, Oatney Ridge Lane and Pemberly Avenue. If you are not sure which name applies to your home, give dispatch your street and we will work it out on the phone.
Source: Town of Morrisville GFL collection routes and Town residency district map page. Schedules change, so check the Town page for your street.
Know your cleanout before you need it
A sewer backup is easier to sort out when you know where the cleanout is. These four checks take ten minutes.
- 01
Find the cleanout
It is a capped pipe at ground level, often near the house or toward the edge of the lot. Do not remove the cap if water is rising.
- 02
Note which fixtures are slow
One slow sink points to a branch line. Several fixtures gurgling together point to the main line.
- 03
Stop adding water
Skip the dishwasher, laundry and long showers until a plumber has looked.
- 04
Call and describe it
Tell dispatch what is slow, what you tried and whether sewage is visible.
Where Cary stops and you start
Sewer responsibility in Morrisville
The Town of Cary provides water and sewer service for Morrisville residents. Cary's published practice is to maintain the main and the connection up to the cleanout at the edge of your property, and the owner is responsible from the cleanout to the house.
That line decides who to call. If the blockage is in the street, call Cary at (919) 469-4000 and say you are outside Cary town limits. If it is between the cleanout and your home, it is a plumbing job done to the 2024 North Carolina Plumbing Code (based on the 2021 International Plumbing Code, IPC), and sewer line cleaning or a sewer camera inspection shows what is happening.
Sources: Town of Morrisville new residents page, Town of Cary utility account services.
Stop using water, check whether other fixtures gurgle and call. Dispatch will help you work out whether it is your line or the street.
Why the same drain keeps clogging
A drain that clears and then clogs again usually has a cause that a plunger never reaches. Grease poured down a kitchen sink, wipes flushed in a bathroom and roots that find a joint in an older yard line are the usual suspects. A camera shows which one you have, and hydro jetting can scour a line that cable clearing only opens briefly.
Ask the plumber to show you the footage, and ask where the cleanout is so the next visit starts faster.
Other calls we expect here
Not every problem is a sewer problem. A dripping faucet or leaking valve and a jammed disposal are among the everyday calls, and a leaking tank is a case for water heater replacement. In a townhome section such as Everett Crossing, your association may set its own rules for exterior work, so ask before you start.
Questions we hear
Yes. The Town of Morrisville lists a Kitts Creek Area in its residency districts and includes Kitts Creek in its trash route lists.
If only your house is affected and the cleanout is dry, the problem is usually on your side. If the cleanout is full or neighbors have the same problem, call Cary at (919) 469-4000.
We take calls for Morrisville addresses and both names appear in the Town's own lists. Tell dispatch your street when you call.
Often, yes, on the visit. Ask the plumber to mark it for you so you can find it next time.
Usually not after a single clog. If the drain clogs again within weeks or several fixtures are affected, a camera shows whether roots, grease or a damaged pipe is the cause.